EMT Practice Test

1. Question Content...

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Question1: Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and
another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and
support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?

Question2: Ursa Major Solar recently purchased 15 new Salesforce licenses.
How many users can an administrator create at the same time on the add multiple users page?

Question3: A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?

Question4: An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?

Question5: Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?

Question6: The VP of sales at universal containers requested that "Verbal Agreement" be added as a new
opportunity stage. The Administrator added this new picklist value to the stage field but found that the
new value was not available to users. What should the administrator do?

Question7: Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the currant implementation?

Question8: A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question9: The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to Improve processing time.
What tool should the administrator use to replace the workflow rules?

Question10: What are two valid use cases for Salesforce Communities?
Choose 2 answers

Question11: The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers

Question12: Which two capabilities are considerations when marking a field as required In Object Manager?
Choose 2 answers

Question13: An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

Question14: A company has a complicated Sales process regarding its opportunities. The company has
three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific
to that line of business's industry and customers. For each line of business, there is a specific
set of fields that Sales users should see and a different set of fields that Marketing users
should see. allow should an Administrator configure Page Layouts and Record Types for the
Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

Question15: When users log In to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

Question16: An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

Question17: A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers

Question18: An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.
Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

Question19: The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should the administrator use to fulfill the requirement?

Question20: Which three settings are controlled by a users profile?
Choose 3 answers

Question21: At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click to the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so al new public articles will enter the approval process?

Question22: The administrator at Universal Container was tasked with creating a user creating a user record for a new hire. Upon saving the ....display and the record was not saved.
Which two considerations should the administrator take into account when creating a user record?
Choose 2 answers

Question23: An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?

Question24: Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly?
Choose 2 answers

Question25: Ursa Major Solar's administrator needs to create a custom field to track a specific tier 2 support user...
What is the appropriate data type to utilize when creating this custom field?

Question26: Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
* They have activated Web-to-Case on their corporate website.
* Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.
* Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement?

Question27: Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

Question28: Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that
will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to
see the records on the new object. Calculator
What should the administrator create to achieve this goal?

Question29: Northern Trail Outfitters Is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfill this request.

Question30: Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal? Choose 3 answers

Question31: An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?

Question32: An administrator needs to configure Ursa Major Solar's Salesforce Mobile app with the company's bran-specific images and color schemes.
Which set of branding options should the administrator use?

Question33: Cloud Kicks Is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?

Question34: Universal Containers uses Salesforce Content to store technical manuals and videos used by support agents when troubleshooting product issues. They would like to organize these files by product to make it easier to find the correct information and limit access to support agents only.
Which Content feature can be used to organize these files?

Question35: The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process?
Choose 2 answers

Question36: Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow?
Choose 2 answers

Question37: Cloud Kicks needs to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

Question38: Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?

Question39: A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process.
Which feature should the administrator use to fulfill this request?

Question40: Northern Trail Oufitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

Question41: The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

Question42: Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

Question43: Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.
How should an administrator meet this requirement?

Question44: Ursa Major Solar is changing from quarterly sales performance reviews to monthly sales reviews.
Which feature of Collaborative Forecasts allows an administrator to ensure that Collaborative Forecasting aligns with the company's new monthly sales performance review?

Question45: Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

Question46: DreamHouse Realty wants to offer a form on its Experience Cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Question47: The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?

Question48: The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.
Which two Items should the administrator do to make sure these values are populated?
Choose 2 answers

Question49: Safes users at Universal Containers are reporting that it Is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process? Choose 2 answers

Question50: Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Question51: Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that send a Chatter post to the department VP in 30 days if the position is still open and the status is NOT equal to Interviewing On the 10th of the month, an applicant interview, and the posting status is updated to Interviewing.
What will happen to the Chatter post in this situation?

Question52: In which two ways can users access Salesforce from their mobile devices'? Choose 2 answers

Question53: An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule?
Choose 2 answers

Question54: When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne
Choose 2 answers

Question55: Northern Trail Outfitters imported records for their marketing team. The administrator notices that some of the records failed to import with the data loader.
What should that administrator do to import data without failures?

Question56: Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

Question57: AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.

Question58: Which two statements apply when custom fiscal year is enabled? Choose 2 answers

Question59: Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?

Question60: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question61: Cloud Kicks wants a report Co categorize accounts into small, medium, and large based on the dollar value found In the Contract Value field.
What feature should an administrator use to meet this request?

Question62: Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents
should be prohibited from reverting the Case back to a previous status.

Question63: Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement? Calculator

Question64: Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Question65: Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are enabled to choose the new record type.
What are two potential causes of this issue?
Choose 2 answers

Question66: Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

Question67: After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.
Which three questions should the administrator ask to research this issue?
Choose 3 answers

Question68: Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Question69: At Universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers

Question70: Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

Question71: Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives
Which two features should be used to fulfill this goal?
Choose 2 answers

Question72: An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?

Question73: An administrator needs to store the ID of a record type for later use in a flow.
Which kind of variable should the administrator use?

Question74: DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.
What should the administrator review to troubleshoot this request?

Question75: An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers

Question76: A new custom object called parts has been created for Ursa Major Solar.
Where should an administrator adjust how the object appears when it is found in the global search?

Question77: Ursa Major Solar wants to know which of its marketing efforts are helping the team win opportunities.
What should an administrator configure to provide these insights?

Question78: DreamHouse Realty regularly processes customer requests for warranty work arri would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

Question79: Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers

Question80: At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so all new public articles will enter the approval process?

Question81: The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?

Question82: Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce.
What is the recommended method for uploading this data?

Question83: Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
* new
* waiting for reply
* closed
A user issue can be logged as:
* new
* working
* closed
An administrator needs to track both case types. Which features should be used?

Question84: The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases.
How should the screen flow be distributed?

Question85: Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity
What should the sales representative do to ensure the marketing team can access the opportunity?

Question86: What will happen when a user attempts to log In to Salesforce from an IP address that is
outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question87: Northern TVail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

Question88: An administrator gets a rush request from Human Resources to remove a user's access to Saiesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfill the request?

Question89: What are three considerations when a user is importing data via Data Loader?
Choose 3 answers

Question90: A Salesforce user at Universal Containers has been deactivated.
What will happen to the records the user owns in Salesforce?

Question91: Ursa Major Solar (UMS) is using the workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 answers

Question92: Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this .Is likely to occur?
Choose 2 answers

Question93: Which object must be related in order to create an opportunity record?

Question94: The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards. How can this be done?

Question95: A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?

Question96: Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?

Question97: The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?

Question98: DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What should the administrator configure to meet this requirement?

Question99: Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?

Question100: The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week.
What should the administrator consider first in order to diagnose the problem?

Question101: What is the maximum number of objects that can be added to a custom report type?

Question102: At Ursa Major Solar, Salesforce users have a session timeout of 12 hours, but management wants the session timeout to be increased to 24 Os)
hours, Additionally, management wants inactive users to be logged out at that time. ?
What should the administrator do to fulfill this request?

Question103: The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should
have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator